Why BBC Local decision is bad news for Wales

There is an argument occasionally proffered by historians, journalists and statesmen that Wales only became a nation when the BBC decided to call it one.

When transmitters were erected across Britain at the dawn of the TV revolution, the island was divided into English regions and Scottish, Welsh and Northern Irish nations. The move, it's argued, promoted patriotism within these culturally distinctive nations and paved the way for the devolved governments which now operate within their capitals.

But while the Celts revelled in achieving a recognised identity, England's regions enjoyed a more localised service which directly reflected its smaller audience's tastes and interests. In Wales though, only the national picture prevailed. This meant that whether one watched BBC or the brand-new ITV, the offering was consistently diverse enough to be relevant to everyone and no-one.

To this day, the distinctly different demands of Welsh communities are not consistently addressed by any of our national broadcasters. BBC Wales does its best - occasional west Wales opt-outs on BBC Radio Cymru, and live match commentary for either Cardiff City, Swansea City or Wrexham depending on your locality. But if audiences want community news they must opt for an unreliable local radio bulletin or the decidedly shaky online offerings of their local papers.

This is why the BBC Trust's decision to call a halt to the corporation's ambitious local websites plan is such a blow for Wales. The sites would have given a reliable, trustworthy source of local news and information that is currently unavailable. They would also offer a portal for people to access services within their area that would otherwise have gone undiscovered, and encouraged people to engage with their community via the BBC's reputation for honesty and good journalism.

Crucially, the sites would have been available in Welsh as well as English. This vital element would have given life into the communities that are struggling to keep their native Welsh speakers from leaving for bigger towns or English cities. Community news in Welsh has traditionally fallen on the now ailing network of Welsh language community newspapers like Y Dinesydd in Cardiff, and Yr Hogwr in Bridgend. They are staffed by an aging group of dedicated volunteers, but the readership among younger generations is almost negligible.

These community papers would benefit from taking the BBC's axed plans on board and developing their own websites, and hopefully the cash won by Golwg (the Welsh language weekly magazine) to launch an online Welsh news service will be enough to nourish local Welsh language news rather than another version of BBC Newyddion Ar-Lein.

Wales's communities would have benefited immeasurably from the BBC's local video websites. Hopefully the commercial sector will now react and produce more reliable, interesting local content without the threat of bigger and better offerings from the Beeb.

How to get high on Google

Over at my arts blog, search engine optimisation unexpectedly made an appearance this week.

I had written a piece about the palaver surrounding Patrick Jones' poetry reading, but its headline seemingly lent itself to Google's search machine priorities and within hours it was amongst the top five results for people searching combinations of "Welsh", "poet" and "Christian Voice".

Of course, there's far more to achieving a first-page result on Google than the make-up of your headline. Ensuring your journalism is part of a network means people will read you, link to you, and come back to you. Only by interacting with other journalists in your network can you achieve consistently high Google rankings, and generate a steady stream of traffic.

But why should readers come back at all? Far from saturating your blog with keywords and spamming the comment threads of others by depositing a link along with a banal sentence, networked journalism requires you to earn your readers' respect.

The best bloggers provide regular, articulate comment that encourages a loyal readership regardless of whether everything they say is necessarily accurate or informative. In politics, Iain Dale states he's had over half a million unique visitors to his blog in the last year, and lists the top sites which generate the most traffic. He is easily trumping half the magazines on the news-stand with results like that.

And readership numbers on the internet are far easier to calculate than in the conventional press. The ABCs don't take into account the fact that a reader doesn't consume every article on every page. But a service like Google Analytics gives an absolute breakdown, so a blog-owner can immediately assess which articles work and which ones don't.

This is great for small-scale bloggers, but priceless information for corporations tip-toeing carefully into the blogosphere. When cash is your main motivation, getting accurate data about who is consuming your product means you can deliver what they want and keep them coming back for more. This is particularly relevant in niche markets, and allows blogs to develop quickly into reliable sources of informed comment on a particular subject.

The sad truth is that without a wider network, a few choice keywords in your headline don't do enough to draw in new readers or keep old ones coming back. The proof? My post on the Welsh poet has now vanished into the Google ether, without a network to support its veracity or reliability.

This post is a response to the Online & Mobile Media lecture on Wednesday, November 12, 2008.

Social Media

As the traditional models of journalism fall apart, a new era of social media is seeing a surge in the number of tools available to publish and broadcast one's own news and views.

But just how reliable are the tools, and do they really allow a story or an opinion to be aired to an acceptable standard?

Following my introduction to Qik during the lecture on social media, I began experimenting straight away. The service gripped me immediately, but I was also quick to notice how the technology is definitely at the early stages of its life.

I decided to put the service to a test, and planned to stream Kate Adie as she arrived to discuss her new book this evening.

Here's the result:



It's certainly brief. In fact, I'm not sure Kate Adie even makes it into the shot.

The problem with Qik is that it's a creature ahead of its time. Unless you are in a stable mobile data environment (and when were you last in one of those?) or you're connected via WiFi, you're never going to be able to successfully stream from your mobile device to Qik.

It is inevitable that all areas of technology will not progress at the same rate, but Qik demands so much from a mobile phone that, in the end, the phone just can't cope and the streaming cuts out.

Let's put it in context: Qik is a genuinely useful and liberating service. But it's not something every mobile phone user can get on with easily (or even a few mobile phone users, for that matter). However, the major TV networks are already broadcasting via broadband, and using internet connections to link correspondents with presenters when a satellite truck is unavailable or impractical.

The power of broadcasting online is now available to everyone with the right hardware and mobile phone tariff, but meeting the demands that the technology places on one's personal resources means their true usefulness cannot yet be exploited by everyone who wants their own live stream.

Just incase I'm getting a reputation as a Doubting Thomas, here's a Qik stream from the pub that worked from start to finish. Why is it always the test that works, and never the big story?!

Digital Stories

Some of the digital stories put together for Capture Wales are quite magical. But what struck me was how the digital story concept has already perforated our TV and cinema screens thanks to Orange.

In July the mobile phone firm launched a global ad campaign rumoured to cost £90m, using the "I am" slogan as part of its new international brand.



Its simple themes use personal stories and shared experiences to sell a product, showing perfectly how the digital story idea can be diversified to form not only artistic films but also brand promotion.

The Orange campaign also encourages conversations within the community and social interaction off the back of its digital stories, thanks to schemes like RockCorps - a festival that people can only go to if they enroll on an Orange community volunteering scheme beforehand.

Networked Journalism

With the popular surge in UGC and citizen journalism, providing news content is developing into something of a coalition of the willing.

But without a unique slant on the day's events, how can one news organisation have ownership over its output and avoid being overwhelmed by audience rewrites?

The simple answer is moderation.

The complex response requires a complete adaptation of the newsroom that sees all journalists holding conversations with their key contacts, accepting feedback and stories from their audience, and building a network of sources which feed into the organisation's news output.

Networking is a concept embedded in the DNA of every journalist, so it seems logical that new tools and methods of networking will be embraced and exploited. Yet again, those who don't embrace the new gadgetry could easily find themselves lagging behind their tech-savvy rivals.

Using UGC

The Zapruder film is perhaps the greatest example of user generated content making headline news. The assassination of President Kennedy was captured by a businessman using a basic camera, and sold to Time-Life magazine for $150,000.


All that's changed since 1963 is the speed with which a piece of UGC makes it on the air. It took the Zapruder film twelve years before it was broadcast on national television, having previously been seen by just a select group of people. Now, it can take seconds for a video or photo that's snapped on a mobile phone to be flashed onto TV screens around the country.


As opposed to conlifcts over taste and decency which held back the broadcast of the Zapruder film, the predominant question that broadcasters and publishers must ponder is whether their piece of UGC merits inclusion in a programme or article. Outlets shouldn't rely on UGC to fill space or pad out a programme; we cannot have UGC for the sake of it.


The London Bombings, Concorde's crash and the Boscastle floods have all proven the effectiveness of UGC. They set a precedent for reliable and unique UGC which deserves a wider audience, without sacrificing the quality or standards of the media outlet.
Watch the Zapruder film below:

Twitter etc

The fact that services like twitter and mento haven't been hijacked by the pornography market probably explains why they're still a niche on the net. After all, in the battle for high-def DVD, Blue Ray won out because it was backed by every respectable smut-house in the San Fernando Valley.
Yet the ease with which twitter can be integrated into existing news operations means headlines, developing stories and alternative angles can be delivered quickly to a wide audience, without forking out on a big PR push.

The blunt truth remains that only those organisations who embrace developing technology can survive in a news environment driven by user choice and audience interaction. Some are already taking this on board - in commercial radio, for example, the need to send listeners to their websites has actively encouraged editors and management to develop websites that engage with listeners (and target advertising accordingly).

The GCap (now Global) radio group have invested heavily in their online news operation over the last two years, syndicating ITN national and world news in text and video format, and complementing it with locally produced news stories and features. In Wales, compare and contrast Red Dragon in Cardiff with Swansea Bay Radio, and you'll soon spot the online difference.

It's embrace and survive, or reject and be damned. Audiences will choose with their feet, and when viewers and listeners start turning to the web for news, broadcasters have to make sure they're already there.

Image courtesy ComicBase @ http://www.flickr.com/photos/comicbase/2531094926/

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